Our Approach to CSR

We help our employees and customers lead happier and healthier lives

WBA is proud to be a Corporate Social Responsibility (CSR) leader. We proactively support the personal health and wellbeing of our employees and customers to help them lead happier and healthier lives. It is only natural this desire extends to the communities and the environment in which we work. Below are highlights of our CSR initiatives in the UK and the U.S. and our global progress across our four key CSR focus areas.

Mental health support for our employees

With one in four people in the UK* affected by mental health issues in any given year, Boots UK turned its attention to supporting mental wellbeing among its employees in fiscal 2018. Boots UK re-launched a Healthy Minds eLearning module designed to raise awareness and build confidence in talking about mental health.

In 2019, Walgreens announced a collaboration with the National Council for Behavioral Health and the American Pharmacists Association, to provide Mental Health First Aid training for certain Walgreens pharmacists and team members.

* NHS website – Adult Psychiatric Morbidity in England – 2007 Publication

Developing sustainable products

Our owned brand products including No7, Botanics, Liz Earle, Soap & Glory, YourGoodSkin and CYO adopted sustainability requirements for palm oil, wood pulp and paper, and have verified with suppliers a level of traceability in each, including full declaration of source, certification levels and management. They use 100 percent certified sustainable palm oil (CSPO).

Being a diverse and inclusive employer

Walgreens earned a top score of 100 on the 2018 Disability Equality Index and the Corporate Equality Index (CEI) on LGBTQ workplace equality.

In 2018, Walgreens sponsored 55 parades, marches, events and festivals celebrating lesbian, gay, bisexual, transgender and intersex culture and pride. Walgreens was the official sponsor for the New Orleans Pride Parade on June 8.

Protecting the environment

WBA reduced its carbon footprint by 15.3 percent from fiscal 2016.

In 2018, Boots UK joined the UK Plastics Pact in the efforts to reduce single-use plastics.

New beauty displays were installed in 2,244 Boots UK and Boots Ireland stores with sustainability in mind. The new displays are more energy efficient and their modular design is aimed at reducing waste in a number of ways.

Supporting people living with cancer at all moments of their journey

We partner with leading cancer organizations such as Macmillan Cancer Support in the UK and The Leukemia & Lymphoma Society (LLS) in the U.S. to help educate our healthcare providers and offer them tools to assist with medication and direct treatment.

As of August 31, 2018, more than 800 Boots Macmillan Beauty Advisors and more than 2,000 Boots Macmillan Information Pharmacists were trained in the UK to provide support in-store for people on how to help manage the effects of cancer and its treatments.

In the U.S., more than 60 Walgreens pharmacies completed the training and were certified LLS-certified blood cancer pharmacies.

Helping children around the world with Vitamin Angels

Through its partnership with Vitamin Angels, as of August 31, 2018, Walgreens has helped to provide 160 million children and women in at-risk populations in more than 74 countries, including the U.S., with life-changing vitamins and minerals to combat malnutrition.

For more information please read Walgreens Boots Alliance Corporate Social Responsibility report on